Privacy Policy
Austin Care
1. Introduction
Austin Care (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to safeguard your personal data.
2. Information We Collect
We may collect the following types of personal information:
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Name, email address, phone number, and postal address
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Date of birth and demographic information
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Health and disability-related information (where applicable and with consent)
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Payment details for transactions
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Website usage data, including IP address, cookies, and browsing activity
3. How We Collect Your Information
We may collect personal information through:
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Our website contact forms and inquiry submissions
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Phone, email, or in-person interactions
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Online applications and service registrations
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Cookies and analytics tools (e.g., Google Analytics)
4. Use of Personal Information
We use your information to:
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Provide and manage our services
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Respond to inquiries and customer support requests
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Improve our website and service offerings
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Process payments and transactions
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Comply with legal and regulatory requirements
5. Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
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Service providers and third parties assisting in delivering our services
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Healthcare and support professionals (with your consent)
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Government agencies or regulatory bodies when legally required
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Security measures include encryption, access controls, and regular system monitoring.
7. Your Rights and Choices
You have the right to:
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Access and request a copy of your personal information
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Correct or update inaccurate information
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Withdraw consent for data processing (where applicable)
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Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
8. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.
11. Contact Us
For privacy-related inquiries, please contact us at:
Austin Care
31 Arrowgrass Drive, Point Cook, VIC 3030
Email: info@austincare.com.au
Phone: +61 466 370 310
By using our website and services, you agree to the terms of this Privacy Policy.